Answers to questions people often ask us about Mint Nutrition.  

What do I bring to my first session?

Just bring yourself. If you’re bringing your baby or toddler, their Plunket Book showing their weight, height and feeding history could be useful.

Will my treatment be covered by my health insurance?

It may be covered or in part depending on your health insurance policy. Check with your insurer if in doubt.

Will I be weighed?

Yes, in a respectful and sensitive way and only when you feel comfortable. 

Do you contact my GP?

After seeking your permission, we send a letter to your GP or referrer to let them know you’ve begun treatment. There may be times when we need to communicate with your doctor especially if you have a health condition and in the interests of your safety but we always ask for your consent first.

What about confidentiality?

We won’t talk about anything that is said during your treatment without your consent unless we consider your safety is at risk. We would then contact either your doctor or next of kin.
We do prefer to work as a team with other providers who may be involved with your care but would only do so with your permission.

Can I bring someone with me?

You may bring a support person to any session. If you’re under 16, you must bring a parent or guardian with you and if you’re between 16 and 18 we prefer it but it’s not compulsory. If you’re 18 and over, it’s your choice entirely and you don’t have to inform family that you’re seeing us.

How many sessions might I need?

It depends on what we’re working on to support you. Generally, you’ll have at least one assessment consultation followed by two follow-up sessions. You may require treatments longer term.

Is there parking?

There are plenty of free parking spaces within a short walking distance of Mint. Please allow enough time to find a park space and check that you can remain there for the duration of your treatment.

What forms of payment do you accept?

Most people pay by internet banking. We issue invoices and can give you a receipt if you wish.

Please contact us if you have further questions.

.

 LATE CANCELLATION FEES

Fees apply to late cancellations and missed appointments.
We require 48 hours notice to reschedule or cancel an appointment. Cancellations received with less than 48 hours notice will incur a fee of 50% of the cost of the consultation. The full fee will be charged for non-attendance or missed appointments. Please note that cancellation time frames exclude weekend days.

Late cancellation/missed appointment fees give recognition to the time clinicians have put aside for the appointment and time they have spent preparing for the appointment. They also recognise clients on a wait list, who have insufficient time to re-arrange their schedules to attend a short-notice appointment.

We understand that sometimes it is not possible to keep an appointment because of sudden illness or an unexpected emergency. If this is the case, please discuss with your clinician who will take this into account when considering waiving fees.